Thank you for accessing the Equilibrium Hypnotherapy Website and taking an interest in your privacy.

Equilibrium Hypnotherapy (“we” or “Equilibrium Hypnotherapy”), understands the importance of privacy as well as the security of your personal information. We comply with applicable data privacy law with respect to the collection and use of information provided by you, the user(s) of our Website at: www.equilibriumhypnotherapy.com.au (the “Website”).

Providing personal information to us, and your use of our Website, our social media pages and other digital services constitutes your acceptance of the terms of this Privacy Policy. This Privacy Policy forms part of our Terms and Conditions of Service. Please visit our Website to view our Terms and Conditions of Service and to find additional general information about our business.

1.    SCOPE OF OUR PRIVACY POLICY
This Privacy Policy applies to the use of Equilibrium Hypnotherapy’s services by you. This use includes your use of the Equilibrium Hypnotherapy Website, our social media pages and other digital services, and your communications with us in the course of our providing our services to you as well as any information that third parties may provide to us about you.

2.    TYPES OF PERSONAL INFORMATION THAT WE COLLECT
We may collect and hold the below types of personal information about you:
•    name and surname;
•    email address;
•    telephone number;
•    your IP address;
•    the date and time you access our Website;
•    information about your device and browser;
•    the website from which you linked directly to our Website;
•    social media usernames; 
•    your medical information (including medications that you take);
•    your health fund details;
•    payment information such as your credit card information; and
•    any other information you may provide to use from time to time.

3.    HOW PERSONAL INFORMATION IS COLLECTED 
Typically, we collect personal information directly from the individual to whom that information relates to. In some instances though, it may be necessary to collect personal information from third parties such as the following:
•    payment processors;
•    regulatory authorities;
•    government agencies;
•    public records; and
•    service providers and contractors.
Please note that if we are provided with any unsolicited personal information, we shall, as required by applicable law, destroy or de-identify such personal information.

4.    USING PERSONAL INFORMATION 
We only collect, store and use your personal information in order to perform the services that you request from Equilibrium Hypnotherapy or as otherwise reasonably necessary for our business activities, or to consider you for an employment position within Equilibrium Hypnotherapy or as otherwise authorised by applicable law or court or tribunal order.
Personal information may be used for a variety of purposes, such as, but not limited to:
•    so you can use the Website;
•    signing up to our newsletter or any loyalty program we offer;
•    to carry out Equilibrium Hypnotherapy’s obligations under the contracts we enter into with you;
•    to maintain and update our records;
•    to aid Equilibrium Hypnotherapy’s internal business operations; 
•    for service improvement and development purposes;
•    for research purposes;
•    to allow us to tailor online content for your needs; and
•    to maintain and develop Equilibrium Hypnotherapy’s relationship with you, including providing you with customer support.
Please note, that we will not disclose your ‘sensitive information’ (as defined in Privacy Act 1988 (Cth)) other than as required by law or with your prior written consent.

5.    SECURITY
Whilst Equilibrium Hypnotherapy will take reasonable security steps to keep your personal information secure, please be aware that transmission of data, including personal information over the digital distribution platforms and/or the internet is not totally secure and therefore the transmission of information is at your own risk. Where we are in receipt of your personal information, we store such personal information in premises that are access controlled or on off-site data storage servers or devices that are password protected. Any information stored on off-site data storage servers shall only occur with service providers who conform with appropriate information security standards. We try to delete or de-identify data when we no longer require it.

6.    MARKETING
Equilibrium Hypnotherapy may send marketing materials to our customers and other people who provide Equilibrium Hypnotherapy with personal information to notify them about our services and promotions that Equilibrium Hypnotherapy may be offering. Where such marketing material is sent to you, you will be provided with the option to unsubscribe by completing an opt-out provision in the marketing material that is sent to you. You may also unsubscribe by contacting us directly using the contact information on our Website. We will not ignore your request and will respect your wish not to receive any further materials. 

7.    COOKIES
A cookie is a piece of information that is generated by our Website and saved by your web browser, the purpose of which is to remember information about you and distinguish you from other users of our website. Most web browsers automatically accept cookies but your cookies can be manually disabled in your browser. Please note we cannot guarantee the proper functioning of our website if you choose to disable cookies in your web browser.

8.    CONFIDENTIALITY
Our confidentiality obligations are covered in our Terms and Conditions of Service that we enter into with you for the provision of our services to you and therefore are not addressed in this Privacy Policy.

9.    PERSONAL INFORMATION AND CHILDREN
If you are below the age of 18, or otherwise considered a minor in the jurisdiction in which you are accessing the Equilibrium Hypnotherapy Website, to use the Equilibrium Hypnotherapy Website and input your personal information you should first gain the consent of your parent or guardian. 

10.    THIRD PARTIES
We may use third party platforms and services to process payment, provide the services (such as remote hypnotherapy) as well as store and analyse information. These third-party platforms may be hosted overseas, at present we use third services located in the United States of America. Your personal information may be stored at overseas data storage facilities, including cloud computer facilities operated by third parties on our behalf. Equilibrium Hypnotherapy will take reasonable steps to ensure that recipients of that information do not breach the data privacy laws of Australia and keep your information confidential.

Where there has been suspected unlawful activity we may disclose your information to law enforcement agencies is so requested by such agency.
Whilst navigating our Website you may be redirected to an external website such as, but not limited to, Facebook and Instagram. Please be aware that external third-party websites will have their own privacy policies and you should review those to ensure you are comfortable with those policies. Equilibrium Hypnotherapy cannot accept any responsibility for the use of your information by such third-party websites.

11.    ACCESS AND CORRECTION 
If we hold your personal information, you can contact us via the e-mail address provided in the contact section of our Website (contact@equilibriumhypnotherapy.com.au) to request your personal information is amended or deleted. 

12.    COMPLAINTS
If you would like to complain about a breach or suspected breach of your privacy, please contact us directly via the e-mail address provided in the contact section of our Website. Complaints shall be responded to in a reasonable period (typically 30 days). 

13.    AMENDMENTS TO THIS POLICY
Developments in the ways personal information is used or governed in the future may necessitate that we review and revise the terms of this Privacy Policy from time to time. We recommend that you review this page at regular intervals to ensure you are up to date with the latest iteration of this Privacy Policy.

If you would like to discuss any of the above elements of our Privacy Policy, please contact us directly via the e-mail address provided in the contact section of our Website.

This Privacy Policy was last updated on: 17 March 2022